Security & Malware Cleanup
Website malware cleanup removes injected malicious code, identifies and closes the vulnerability that allowed access, rotates all credentials, and submits the site for review to clear Google's blocklist warning. Cleanup without closing the entry point is temporary: reinfection usually follows within days.
Prices shown are starting points. The final cost depends on the size and scope of your project, and we confirm it in writing before any work begins.
Most cleanup services delete the malicious files and call it done. That fixes the symptom for about a week. If the way in is still open (an outdated plugin, a weak admin password, a compromised hosting account, a backdoor in the uploads folder) the site gets reinfected, often by an automated script that never stopped scanning.
We treat the entry point as the actual job. That means reading server logs to find how and when access happened, checking every writable directory for backdoors, and auditing user accounts for ones that should not exist. Then the cleanup, then the hardening, then the delisting request to Google.
What's included
- Full file system and database scan for injected code
- Server log analysis to identify the entry point and timeline
- Backdoor and shell script removal from all writable directories
- Rogue admin account detection and removal
- All credentials rotated: admin, database, FTP, hosting
- Security hardening: file permissions, login protection, headers
- Google Safe Browsing delisting request
- 30 days of post-cleanup monitoring
Questions people actually ask
How long does malware cleanup take?
Most sites are clean within 24 to 48 hours. Google's blocklist review typically clears within 72 hours of submission once the site is actually clean. Heavily compromised sites, or ones where the host has suspended the account, can take longer.
Will I lose content or data?
No. We take a full backup before touching anything, and clean in place rather than restoring an old copy: restoring from a backup usually loses recent orders and content, and often restores the vulnerability along with it.
How did my site get hacked?
In most cases an outdated plugin with a known public vulnerability, a weak or reused admin password, or a compromised hosting account shared with an already-infected site. We identify the specific cause and tell you, because otherwise it just happens again.
What if it gets reinfected?
Reinfection within the 30-day monitoring window is cleaned free. That is the point of finding the entry route rather than only deleting files: if we did our job, reinfection should not happen.
My host says the site is clean but Google still shows a warning. Why?
Host scanners look for known file signatures and miss database injections and cloaked malware that only serves to search engine crawlers. Google is seeing something your host's scanner is not looking for. That cloaked variant is common and needs a crawler-level check to find.