Community Management
Community management handles responses to comments, direct messages and mentions across social platforms. Response speed matters commercially: a question left unanswered for two days is usually a customer who bought elsewhere.
Prices shown are starting points. The final cost depends on the size and scope of your project, and we confirm it in writing before any work begins.
Unanswered comments are visible to everyone considering you. A feed of ignored questions signals a business that does not respond, which is exactly the impression you cannot afford at the point someone is deciding.
We handle routine responses within agreed guidelines and escalate genuine sales enquiries and anything sensitive to you, so nothing is improvised on your behalf.
What's included
- Daily comment and DM monitoring
- Response guidelines agreed with you
- Sales enquiry escalation with context
- Complaint handling and de-escalation
- Mention and tag monitoring
- Spam and abuse moderation
- Recurring question reporting
Questions people actually ask
How quickly do you respond?
Within business hours on the same day, and usually faster. Sales enquiries are escalated to you immediately rather than waiting for a scheduled check.
Will you respond as our brand?
Yes, following an agreed tone and a set of approved responses for common questions. Anything outside that comes to you before it goes out.