Booking & Enquiry Systems
A booking system lets customers schedule appointments or request quotes without a phone call, checking real availability and confirming instantly. Connected to WhatsApp and calendar reminders, it materially reduces both admin time and no-shows.
Prices shown are starting points. The final cost depends on the size and scope of your project, and we confirm it in writing before any work begins.
Phone-only booking loses enquiries from anyone browsing outside business hours, and it consumes staff time on scheduling rather than serving customers.
We build booking against real availability (staff calendars, service durations, buffers) with confirmations and reminders by WhatsApp and email. Reminders are the single highest-return part: no-show rates typically drop sharply with one well-timed message.
What's included
- Booking flow with real availability checking
- Service, duration and staff assignment logic
- Calendar integration
- WhatsApp and email confirmation and reminders
- Rescheduling and cancellation handling
- Payment or deposit collection where needed
- CRM or spreadsheet delivery of enquiries
- Admin view for your team
Questions people actually ask
Can it connect to WhatsApp?
Yes, via WhatsApp Business API for automated confirmations and reminders, or with click-to-chat links for simpler setups. The API route requires an approved template message and a provider account.
Do reminders actually reduce no-shows?
Substantially, in our experience: a reminder 24 hours ahead plus one a couple of hours before is the pattern that works. It is usually the cheapest improvement available to any appointment business.
Can customers pay when booking?
Yes, full payment or a deposit. Taking a deposit is the other major lever on no-shows, though it does reduce booking volume slightly: worth testing rather than assuming.